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Nest Cameras Offline - But They Aren't!

JoelRash
Community Member

Hooked up five new cameras (indoor/plug in) today at my office using my laptop. All good. Came home and got on my computer to subscribe to Nest Aware / share with other tenants. All five cameras show "Your camera is offline."

Drive back to the office with laptop, log in and all cameras working fine.

Drive home and check on computer and laptop - both showing 'Your camera is offline."

Is there something causing them to ONLY work when the laptop is there? Wifi signal is fine, haven't changed anything else.

Thanks. 

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.