Nest Cameras offline

[Richardfoxcpa]

So just had Nest Wi-Fi (2) installed yesterday and today all 3 outdoor cameras ( battery) went offline and they will not come back online; checked router and Wi-Fi speeds all good; appears to be a camera issue. Anyone else have this problem?

[Cmoore51]

Yes I just realized my camera was not working / offline … I think it’s been a day or 2.. really didn’t notice until today .

[EmersonB]

Hello everyone,

@Richardfoxcpa and @Cmoore51 thanks for reaching out and for sharing your information about this issue. Let's go ahead and see what we can do here. To confirm, do you still use your old WiFi name and password? what is the light status of your Nest Cameras. If not, then we would suggest you remove your Nest Cameras from your Google Home app then reset them to the factory default and re-add it.

Best,
Emerson

[EmersonB]

Hi folks,

How's it going with your Nest Camera? Were you able to read the information and check the link I've shared above? In case you have an update, you know where to find us.

Regards,
Emerson

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Richardfoxcpa]

Offline Issues resolved by reinstalling Google Home app on my phone 

[Brad]

@Richardfoxcpa

I am happy to hear this has been resolved for you. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad