10-05-2022 06:17 AM
I recently purchased a nest system for my house including the Nest Doorbell (Battery) and several Nest Indoor / Outdoor Cameras (Battery). Everything worked well for a few weeks. All of a sudden the Nest Doorbell just went offline. I've tried every type of troubleshooting I could find online, including attempting a soft reset and a hard reset using a paperclip in the back pinhole for 12seconds. No luck. Is my doorbell defective, or is there another solution?
10-05-2022 06:28 AM
That doesn't sound very good. You could try contacting Google Nest Support starting with this link:
10-10-2022 02:10 AM
ive got the same issue. it last logged in on 23 September and since then hasn't been responding. I can do soft reset but it still doesn't connect and won't move onto hard factory reset. any ideas?
10-10-2022 08:26 PM
I appreciate your help, MplsCustomer.
Thanks for trying to troubleshoot your Nest Doorbell (battery). We appreciate your efforts here. Let’s sort this out — a few questions: what’s the status light of your doorbell? How far is the doorbell from the router? Is it fully charged or plugged into the wall outlet? Also, were there any changes to your WiFi network?
Going over the steps here might help:
Let me know how it goes.
10-15-2022 07:18 AM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT.
10-16-2022 10:13 AM
I contacted Google support and they said that the doorbell was broken and they since sent me a replacement and i have sent my old one back. thanks for your help though.
10-17-2022 11:25 AM
Thanks for the update! Let us know if you have any other questions as I'll be locking the thread after 24 hours.