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Nest Doorbell (Battery) will not connect, soft reset, or factory reset. Followed all the steps. Help

Evan89
Community Member

Hi There,

I recently purchased a nest system for my house including the Nest Doorbell (Battery) and several Nest Indoor / Outdoor Cameras (Battery). Everything worked well for a few weeks. All of a sudden the Nest Doorbell just went offline. I've tried every type of troubleshooting I could find online, including attempting a soft reset and a hard reset using a paperclip in the back pinhole for 12seconds. No luck. Is my doorbell defective, or is there another solution? 

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Evan89 

That doesn't sound very good. You could try contacting Google Nest Support starting with this link:

https://support.google.com/googlenest/gethelp?hl=en

Manjo
Community Member

ive got the same issue. it last logged in on 23 September and since then hasn't been responding. I can do soft  reset but it still doesn't connect and won't move onto hard factory reset. any ideas?

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I appreciate your help, MplsCustomer. 
 

Thanks for trying to troubleshoot your Nest Doorbell (battery). We appreciate your efforts here. Let’s sort this out — a few questions: what’s the status light of your doorbell? How far is the doorbell from the router? Is it fully charged or plugged into the wall outlet? Also, were there any changes to your WiFi network? 

 

Going over the steps here might help:
 

  1. Restart your doorbell:
    • Locate the reset pinhole at the back of the doorbell.



      Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port at the back of the doorbell.
    • Press and hold for 5 seconds.
    • Your doorbell will restart, and the status light will be steady, solid white.
  2. Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
  3. If you have a dual band Wi-Fi frequency, ensure to pair it to a 2.4 GHz Wi-Fi frequency to get a stable connection.
  4. If all else fails, factory reset your doorbell. Please read the instructions carefully to factory reset your doorbell.

Let me know how it goes.

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie

Manjo
Community Member

Hi, 
I contacted Google support and they said that the doorbell was broken and they since sent me a replacement and i have sent my old one back. thanks for your help though. 

Andy

aatienza
Community Specialist
Community Specialist

Hey Manjo,

 

Thanks for the update! Let us know if you have any other questions as I'll be locking the thread after 24 hours.

 

Thanks,

Archie