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Nest Doorbell Error: Unable to start device pairing, configuration not available.

Elenloth
Community Member

Greetings! I'm getting this error when I try to add the Nest Battery Doorbell to my Google Home app (on a Samsung phone running Android): 

 

Error: Unable to start device pairing. Configuration not available.

 

I Googled it, and found a Thermostat forum post with a similar problem, so I restarted my phone and quit all the applications/reopened Google Home. This did not fix it. 

How should I proceed?

1 Recommended Answer

Elenloth
Community Member

Hello, 

The problem was that I had purchased a wired doorbell, not wireless. This was entirely a problem of User  Error. 

I'm sorry for not coming back to update this page about it! Cheers. 

View Recommended Answer in original post

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Elenloth
Community Member

Hello, 

The problem was that I had purchased a wired doorbell, not wireless. This was entirely a problem of User  Error. 

I'm sorry for not coming back to update this page about it! Cheers. 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.