Nest Doorbell Video History

[nick891]

I have just moved over from the free 1 month trial of nest aware to the monthly plan. In the change over I have lost all video history recording during the trial period. How do I recover this video history? The trial and monthly plan are both the same account so why is it lost? 

[MplsCustomer]

@nick891 

hat should only happen if your 30-day free trial subscription expired before you purchased a paid Nest Aware subscription. Google Nest deletes recorded video history when the trial Nest Aware subscription expires:

"While you will still have access to any video clips or timelapses that you’ve saved, the rest of your recorded video history will be erased when the trial period ends."

https://support.google.com/googlenest/answer/9248198?hl=en#zippy=%2Cnest-aware-nd-gen--day-trial%2Cw...

(I'm just another Google Nest customer.)

[EmersonB]

Hello everyone,

@nick891, thanks for reaching out here in the Community. I hope you're able to read what MplsCustomer has shared. You may check the link to know more about the Nest Aware 30-day trial. Let us know if you have other questions or concerns.

I appreciate the help, MplsCustomer.

Best,

Emerson

[EmersonB]

Hi nick891,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Regards,
Emerson

[EmersonB]

Hey nick891,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson