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Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 15573 Views
  • 0 replies
  • 6 kudos

Nest outside camera cable developed a fault

My nest outside camera has not been working correctly for several months and it turns out the cable is faulty, I apparently can not replace the cable but have to purchase a new camera! As the system is only about 4 years old this seems ridiculous, I ...

Nest Cam Outdoor continuously going offline

My outdoor cam is regularly going offline for long periods. When I first bought the cam it was connected to my main router via wifi. I had regular connection issues, so now have a wifi extender which has halved the distance between the camera and the...

AlexRolfe by Community Member
  • 4925 Views
  • 13 replies
  • 1 kudos

Unresolved case

I spent 2 hours troubleshooting our recent doorbell purchase. Despite prefectly recording video I cannot live view from any device, despite perfect wifi signal to the bell and indeed even when connected to it via my phone's own hotspot.The issue rema...

micknoosa by Community Member
  • 1303 Views
  • 4 replies
  • 0 kudos

Best door bell

Outside of zones: noneThere is a motion happened, I keep receiving the event notification. How can I stop that?

Choyra by Community Member
  • 735 Views
  • 3 replies
  • 0 kudos

Outdoor Nest Cam

We recently moved and brought our security camera from our old house to our new house. Set it up, had to renew subscription ($6/mo), but app is not sending notifications and only shows still shots. I have confirmed that we are set up for subscription...

Near IQ camera stopped working

Camera was working fine for about 6 months and now it’s not working at all. I have unplugged and plugged back in, the halo comes out n but nothing after that. App says the camera is offline. I can’t get it to connect to the WiFi anymore either throug...

Mickf29 by Community Member
  • 1446 Views
  • 5 replies
  • 0 kudos

Support Hell

I am in support Hell and am considering never doing business again with Google. I have over 10 Nest cameras and wanted to add an exterior unit. The only one available was a battery unit but it was advertised to operate with a cord. Turns out the supp...

RonC by Community Member
  • 1738 Views
  • 6 replies
  • 3 kudos

Nest Doorbell Cracked

  I wanted to let everyone know that Google doesn’t follow up well with issues. My Google Nest Hello doorbell camera is cracked without any exposure to direct sunlight or rain. I’ve posted before and someone from Google reaches out and says they will...

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bpgroom97 by Community Member
  • 3272 Views
  • 7 replies
  • 0 kudos

Forever Shipping Times

I ordered a Nest camera battery and a nest doorbell battery 3 weeks ago. When I ordered it it said it'd come within a week. Every day since then, the estimated delivery has been pushed back a day. It still says ordered and not shipped. I know that th...

coreyrb by Community Member
  • 1294 Views
  • 3 replies
  • 1 kudos

Resolved! Outdoor nest cam

New router In our home, now the nest cam stays offline....can't find anything in settings to change that.

Malfador by Community Member
  • 680 Views
  • 2 replies
  • 0 kudos
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