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Nest Doorbell continually chiming

Pseudo
Community Member

I'm trying to install a Nest Doorbell wired. I currently have two door bells on my house.  I have a 16v 30a transformer. I am planning on turning of the chime so it just chimes through my google home minis.  When I hooked up the nest doorbell to the front door it powered on I was able to get it connected and have picture and video but the original doorbell chime will randomly go off.  When I google why it all points to the transformer not being "good enough" but it looks like I'm using the right type of transformer.  Any ideas?  

8 REPLIES 8

MplsCustomer
Bronze
Bronze

@Pseudo 

It sounds like you're using your existing doorbell wiring, which runs through your existing internal doorbell chime, so did you use the chime connector to connect to the chime?  The chime connect is designed to provide continuous power to the Nest Hello to power its camera without tripping the chime.

I thought I didn't need the chime connecter if I was not using it as a chime but I still need it or it will randomly trip the existing chime?  

@Pseudo 

I'm almost certain you do, unless you're instead going to change your existing wiring to bypass your existing chime.  Conventional doorbells have an open circuit that is closed when the doorbell is pressed, which triggers the chime.  But the Nest Hello needs continuous (but low) power to run the camera, which the chime connector provides by providing power from your transformer without tripping the chime.  The Nest Hello also has a small internal battery that apparently triggers the chime when the doorbell is pressed.

It is possible to wire a Nest Hello without a chime connector. We have 3 Nest Hellos.  Two are wired to our existing mechanical chime using existing doorbell wiring using two chime connectors.  The third is for an entrance which was never wired, so that Nest Hello is wired directly to an OhmKat Power Adapter for the Nest Hello, which is designed to work with the Nest Hello without needing a chime connector.  I've also seen a few posts here where customers have successfully wired a Nest Hello DIRECTLY to a transformer.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

EmptyNester
Silver Product Expert
Silver Product Expert

Hi Pseudo and Mpls,  It is my understanding that if you are using the original NEST HELLO doorbell you must use the chime adapter or strange things happen like what you are describing.   However, if you are using the new Nest Doorbell (Battery) then there is no adapter needed.   Which do you have?

@EmptyNester 

We have the Nest Hello Doorbells.  Judging from numerous customer posts in this forum, the new Google Nest Doorbell (Battery) seems to work without a chime connector when it is wired because it runs off of a battery that is trickle-charged at a level low enough to avoid tripping the chime.  That also seems to be the reason the battery doorbell frequently fails in cooler weather, because it is difficult to charge the battery at lower temperatures and because the trickle-charge is at such a low level.  None of this is from Google Nest itself, but has been pieced together by customers.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.