Nest Doorbell not charging when cold outside

[Jdussault]

I decided to replace my Ring doorbell with the Nest Doorbell (big mistake it seems). So it is the one that has the battery but can be directly wired which I have done so.

Once set up it shows the infinity symbol "plugged in" and works fine except it seems when ever it gets cold outside the camera eventually stops. Looks like while directly connected the Camera still works off the battery while it is continuously charged. ISSUE is when it gets cold it looks like the battery stops charging. This is a HUGE ..HUGE .. flaw.

Living in Canada it is cold a good amount of time.

So what I would like is some sort of solution or someone to complain to how I can get this replaced with the "wired" no battery one. At no charge.

I am not happy with this product.

[MplsCustomer]

@Jdussault 

There are several threads in this forum on this same issue. It is a known issue to Google Nest. Because of it, we bought another Nest Hello last month instead of the battery doorbell for our third (unwired) entrance and powered it with an OhmKat Power Adapter for the Nest Hello.

This thread has over 500 replies:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cold-weather-concerns-with-Nest-Doorbel...

This thread has over 20 replies. On this thread Google Nest on Jan. 4 said: "We are still looking into this issue that is affecting some users and appreciate your feedback and troubleshooting steps you have taken." A week ago, Google Nest said: "This is actually an ongoing issue, so I can record this feedback from you and send it forward but we do not have a resolution at this time."

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Cold-Weather-Charging/m-p/76046

This Jan. 21 article on the 9to5Google website also addresses the problem:

https://9to5google.com/2022/01/21/nest-doorbell-camera-battery-cold-weather-reports/

[nestacular]

@Jdussault

This post says that they still haven't addressed the issue.

Hopefully this isn't an indication that it will go the way of Google+.

[Jdussault]

Thank you for the updates. I doubt this is something that can be addressed by a software update. I believe it is just a physical flaw otherwise there would have been a fix by now.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. I am sorry to hear that you are running into this issue! I am afraid this is a known issue, and is still being looked into. I do not have a fix or an ETA I am afraid. As soon as we do, we will update the main thread on this issue here. I know this is frustrating, but I need to go ahead and lock this thread just to keep this issue merged with the original thread on the issue. 

Please let me know if you need further assistance. 

Best Regards, 

Brad.