Nest Doorbell

[Nanad]

I purchased a home that already had a Nest Hello doorbell wired.  I am trying to link but it is asking for 6 digit key which is behind the doorbell button.  How do I get this key w/o having to detach doorbell from house.

[MplsCustomer · Accepted solution]

@Nanad 

Google Nest prints the QR Code and the 6-character Setup Code on the back of the doorbell, as well as on the envelope that came with the camera (if the previous owner passed that envelope on to you).

If you need to remove the Nest Hello, see how starting at about 6:25 in the install video here; you might be able to use a straightened paper clip if you don't have the removal tool:

https://support.google.com/googlenest/answer/9247327?hl=en

Note that the previous owner needs to have removed the Nest Hello from their Google account in the Google Nest app, or you'll get a "connected to another account" error message and will not be able to proceed. You'll also need to do a factory reset if the previous owner hasn't done so.

These are the "Leave a device for the next resident" instructions the previous owner should have followed:

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cother-google-devices-set-up-in-...

[aatienza]

Hey Nanad,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie