Nest Hello Doorbell 1st Gen peeling

[Se7on]

Hi, I recently requested assurance with a 1st gen doorbell that is having some outside peeling issues. I was told someone would email me but I have not heard anything. I checked spam to be sure. It's okay if I just need to continue to wait. I just wanted to make sure I wasn't forgotten about. 

[MplsCustomer]

@EmersonB  and @zoeuvre 

This was reported on this earlier thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-1st-Gen-Peeling/td-...

[Se7on]

Here's a pic that I just took.

 

[MplsCustomer]

@Se7on 

Since Google Nest says they "cannot" replace peeling doorbells that are past the 1-year warranty, we bought silicone "skins" on Amazon to cover the peeling shards on two of our Nest Hello Doorbells.

[Se7on]

It would seem kind of silly to fill out a form if nothing can be done about it.

But, I was also concerned that I never received an email for which the last thread mentioned. 

[EmersonB]

Hi everyone,

@Se7on, I'm sorry to hear about your experience with your Nest Doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Best,

Emerson

[Se7on]

Thank you. I just filled the form out for the 2nd time. Please let me know if anything else is needed from me. 

[Lance_L]

Hello everyone,

@Se7on and @mjflynn, we got your forms — thanks for filling them out. Our team will reach out to you via email to further assist you.

I appreciate your help, MplsCustomer, and Emerson.

Best,

Lance

[mjflynn]

I’m waiting on a follow up email too concerning the same issue with my nest doorbell. My doorbell looks just like yours in the picture you sent. Hopefully we hear something soon.