Nest Hello bugreport: Aspect ratio wrong when choosing high quality mode on Samsung Fold

[DaveyNL]

Hi,

I have a small bug to report. When using a Samsung Galaxy Fold with the narrow outside screen, when I set my new Nest Hello to high quality mode, the aspect ratio in the viewer changes.

When changing back to the default medium setting, the image is displayed correctly.

Hope this can be fixed in an app update.

Kind regards,

Davey.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. I would actually suggest that you reach out to Support for further assistance for this specific issue. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[DaveyNL · Accepted solution]

Just reporting a bug. Up to Google to follow up on it.

[Brad]

@DaveyNL

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.