Nest Hello wall mount

[bavo]

Hello.

My back plate is broken already. I was setting it up yesterday and decided it needed the angle plate fitting.

I went to take it off the wall and the top plastic piece that secures the doorbell to the mount unit snapped off so now the nest doorbell is hanging off. I need to replace it asap. Where can I get one please?

[Brad]

Hey there,

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

Best Regards,

Brad.

[bavo]

Hello Brad

I filled the form in but it has all gone quiet?

Thanks

Alan

[Brad]

@bravo

I am afraid I do not have anything further to assist you with when it comes to an RMA/Replacement request. You will need to wait to get assistance from Support.

Best regards,

Brad.