06-16-2022 09:16 AM
Bought a new outdoor cam and just read up that it can't connect to the old nest app. Ok. So what about nest aware and the new camera? I see no way to male a clip and thats the reason I got the 2nd camera to make clips of things going missing. So in the home app I find the new camera but no way to record history. What am I missing?
06-16-2022 09:44 AM - edited 06-16-2022 09:46 AM
You have discovered--as we did to our surprise when we bought a new Google Nest Camera (Battery) in Sept. 2021--that, even though they are Google Nest cameras, they do NOT appear on the home.nest.com web page or in the Google Nest app, but ONLY in the Google Home app. As a result, we also cannot edit video clips. (However, your Nest Aware subscription will cover all of your cameras and doorbells in the same "home" or "structure".)
Google Nest's VP posted the following post in Sept. 2021 in justification of this approach; there are lots of customer comments there: https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...
06-20-2022 05:21 PM
Appreciate the help. MplsCustomer. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.
06-23-2022 05:58 PM
I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.
06-24-2022 07:06 PM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.