Nest Ring Doorbell Peeling

[bunkersoft]

Hello,

I have a Nest Hello Doorbell (first gen). The front face is peeling. It has been delaminating for a over a year, but now it looks terrible. It is bad enough that friends have commented about its looks and stated I should replace it. Electronically it works perfect. Is there a way to replace the faceplate? I don't feel this should have happen since it is not in direct sun and located under the overhang. It never is exposed to the elements. I just renewed the nest aware in December 2023 and it is very upsetting.

Thank you

[Lance_L]

Hey bunkersoft,

I’m sorry to hear what happened to your Nest doorbell. Don’t worry; help’s here. I need some additional information from you. To make sharing easier, I'm sending you a private link to a form that only you can use. Please complete this form and let me know when you've finished, so we can review the information and proceed.

Regards,

Lance

[bunkersoft]

Thanks Lance. I have completed the form you requested. If needed I can send photos showing the issue.

Thanks again,

Tim

[MplsCustomer]

@bunkersoft 

If Google Nest does NOT replace your doorbell, you could purchase a silicone "skin" on Amazon. We've done that for two of our three Nest Hellos to cover the peeling shards.

[bunkersoft]

I have read that those silicone covers trap heat. Electronics and heat don't mix.

[Lance_L]

Hello everyone,

@bunkersoft, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Thanks for chiming in, MplsCustomer.

Regards,

Lance

[MplsCustomer]

@bunkersoft 

It's just another option.

Ours are white, do not cover the camera lens area or the doorbell button, and have worked fine for over a year in winter and summer in Minnesota. Besides, since Google Nest said they "cannot" replace such doorbells if they are past the 1-year-warranty, they're better than peeling shards that were getting worse.

[bunkersoft]

Thanks for the info. If they can't help me out I will just get a Reolink doorbell. My co-worker as one and it performs very well and without the Nest Aware cost. One year of Nest Aware is the cost of the camera. Year two is a plus. I plan on replacing my old Nest cams with Reolink anyway.

[EdmondB]

Hi everyone, 

@bunkersoft, it looks like one of our support team members already sent you an email about this. If you need more help, just reply to that email and we'll keep the conversation going there.

Cheers,
Edmond

[EdmondB]

Hi Okaybill, 

We'd love to help you out with this. Could you please fill out this form? Once you're done, just let me know.

Best,
Edmond

[OkayBill]

Edmond, I just filled out the form and submitted it.

Thanks, Bill

[Jenelyn_O]

Hi folks,

Chiming in — I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

I appreciate your input, @MplsCustomer, Lance, and Edmond.

All the best,

Jenelyn

[EdmondB]

Hey there, 

Just wanted to follow up on that form you were filling out. Did you manage to finish it? If you have any questions or need any help, please let me know.

Cheers,
Edmond

[OkayBill]

Lance I have the same problem as bunkersoft does with the Nest wired door bell peeling. My camera works fine but the lower bell button is starting to have problems (you have to push the button in certain spots for it to ring. Any help would be greatly appreciated. I have numerous nest products ( door lock, 2 thermostats, 8 smoke/co alarms).

Thanks, Bill

[bunkersoft]

Yes the has been filled out and sent. I have received a message back from support. Thanks for following up.

[EmersonB]

Hello everyone,

@bunkersoft, thanks for getting back to us. We're glad to know that our support team already reached out to you. Please continue your conversation there to avoid confusion here.

I appreciate the help, MplsCustomer, Lance, Edmond and Jenelyn.

Regards,

Emerson