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Nest app on phone

Angie11
Community Member

Screenshot_20221215-075810_Nest.jpg

Is anyone having any issues with the app, when I log on I used to be able to see without having to click on the camera to get the image.

Now when I log in I just get the blue circle and this includes when I'm at home also. I have uninstalled the app I have logged out and back in. I thought it may be my phone but this has now also happened on my husbands phone which was ok.

Any ideas ??

22 REPLIES 22

Rubes
Gold Product Expert
Gold Product Expert

Can you confirm what version of the app you are currently using?

Angie11
Community Member

thank you for replying how would I find that out ? 

Angie11
Community Member

I don't know if this is right the software no is 223 610050 and my bell is on 411 0055

Angie11
Community Member

or 5.70.0.9

Rubes
Gold Product Expert
Gold Product Expert

That’s the number, 5.70.0.9.

Theres definitely something broken as multiple reports on this forum have shown. Unfortunately all that can be done is to wait. The last time this happened with the app, it took almost 3 months for a fix to be posted.

henrydwh1010
Community Member

Having the same problem, following to see if a resolution is found!

fingers crossed

sleepyghost
Community Member

I've have the same issue on 5.70.0.9 since Tuesday. I've tried clearing the app cache, rebooting my phone, reinstalling the app, and unplugging the camera. Because previews won't load, I also can't modify my activity zones.

I have just checked and this is also the same for me too.😞

Mlabrador
Community Specialist
Community Specialist

Hi everyone, 

 

Thanks for posting in the community and apologies for the late reply. I appreciate everyone who shared their resolution on this thread that helped a lot of our users. Would like to check with others if the camera feeds or spaces are already working? Keep me posted. 

 

 

Best, 

Nikki 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Juni
Community Specialist
Community Specialist

Hi there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni

zero13
Community Member

I posted under Spaces not working too...same problem with app..so,we know its not us,its the app..a temporary fix is turning spaces off...but youll have to click icon to get into live view...i did tons of troubleshoot and even got support on phone,but had to cut short,so never resolved...still unfixed..3days in...dont use google home,it doesnt do what we nest app folks are used to....anyone figures it out,please post.....

Beekay
Community Member

I'm having this issue as well, and looks like many others.

I'm on Android 12.

gilleslibre
Community Member

Same issus since a couple of days. 

KP154
Community Member

Same issue with Nest "Spaces", started Tuesday morning (12-13-22) around 8:00 AM EST . I have a Pixel 4a5g with all updates (Android 13). My wife has an Apple and has No issues. Spoke with Nest support and was told it was my data service and no other reports of this problem. Had my cell carrier reset my phone in the switch, still no luck.  Deleted app, other apps, renewed IP address with home internet provider, reset home Wi-Fi router, etc. So I swapped sim cards with wife and issue stayed with my Pixel 4a5g. This tells me that this problem is affecting certain devices but not a blanket issue for all.   

KP154
Community Member

Nest App version is 5.70.0.9

zero13
Community Member

Definitely issue on their end.Too many people affected with many brands of services,equipment,etc...Running same version on a Samsung Tmobile phone..which worked fine until I shut breaker down in home...Too many other features work,except SPACES,with live view...stay armed,be safe.

sleepyghost
Community Member

This is fixed for me on 5.70.1.2

Auto updated last night and working this morning. Activity zone settings are working again as well.

All good with the update so far on my pixel 4a5g

Ah, awesome.  The update seems to work for me. Still a few seconds delay before it loads but I'll take it over infinite spinning.

zero13
Community Member

Seems as if their new update included all of us shlubs with androids!Finally,a good sigh of relief before the holidays...Get back to other important things on our minds....