Nest cam 2nd gen not connecting to new router

[Jjaeger240]

2nd gen indoor nest cam. Recently moved and setting up the cam for a new "home" location. Home app does not automatically find the device. I go through manual setup and asks for a QR code (I don't remove stickers and I don't remember ever using one in the first place). Take the bottom plate off and type in the 6 digit connection code. App says "Connecting" until failure and stating to move closer to the device and router - all are within 5 feet of each other. 

Further investigation I found a QR code sticker on the inside housing of the base. Got it removed so I could scan it during connection attempts and it says it doesn't recognize the QR code.

I've barely had this device and it stops working because I switched routers. How do I fix or return this? 

[aatienza]

Hey Jjaeger240,

I’m sorry you’re having trouble with this. No worries, we'll check this out. You’ll usually need to scan a QR code when setting up a Nest product with the app. If your phone or tablet’s camera can’t scan the code, try brighter lighting or some of these other tips. You can also skip scanning and type in your product’s entry key or serial number into the Google Home app. Check out this link on how to Troubleshoot QR code scanning with your phone’s camera.

Thanks,

Archie

[aatienza]

Hey Jjaeger240,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve