Nest cam and nest hub (2nd gen) stops streaming

[afrey22]

I've seen a few conversations on this that sounds like my exact same issue, but the solutions were taken offline. (Example: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Hub-gen-2-stops-streaming-o...). Essentially, we use our indoor nest cam in our nursery and we have two 2nd gen nest hubs to stream the video. Many times, and seems to be happening more and more often, the video will stop streaming, either by going black or by erroring and going back to the main screen. We never have the problem when trying to access via the Home app, but the Hubs are a consistent problem.  We are having another child and I would like to know if this can be fixed so that I can buy another indoor camera or if I need to find another home monitoring solution. Thank you for your help!

[abraham90]

I'm sorry to hear that you're having such difficulties, actually there are a few things you can check before you invest in a new device; obviously the first thing you need to check is the consistency of your wifi connection, lack of internet quality can sometimes be a hindrance in these smart devices; secondly, make sure that all your devices are running the latest firmware update. After that, a bandwidth check would be helpful, look into your internet usage and see if there are any apps or tools taking a lot of your Internet bandwidth; Lastly if none worked you can contact support to see if they can help you

[afrey22]

Thanks. My wifi is a google mesh network and peak usage never gets above 250 Mbps. Internet quality is also strong with >800 Mbps up and down. All devices have latest firmware. And thought I was contacting support by making this post :).

[MplsCustomer]

@afrey22 

This is a community forum.

I sometimes wonder whether issues with accessing Google Nest cameras is due to mesh Wi-Fi, since so many posting about this have mesh Wi-Fi.  We do NOT have mesh Wi-Fi and seldom have interruptions in video streaming.

If you want to contact Support, you can use the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[afrey22]

That's helpful, thank you

[zoeuvre]

Hi folks,

@afrey22, thanks for reaching out to us, and I'm sorry to hear about the situation. I hope you've already gotten the answer you are looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.
 

I appreciate your input, @abraham90 and @MplsCustomer. 

Best,

Zoe 

[edidario]

I'm having this exact same issue on AmpliFi mesh network.

[Lance_L]

Hello everyone,

@edidario, thanks for joining the discussion. I’m sorry to hear that you’re having the same issue. If you haven’t done so already, please try the steps outlined above and let us know if the issue persists.

Additionally, you can check out this guide to help you troubleshoot if the Nest camera or doorbell’s video doesn't play, pauses, or skips.

Thanks for the help, MplsCustomer, abraham90, and Zoe.

Keep me posted.

Regards,

Lance