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Nest camera indoor 2nd gen image quality

Karen83
Community Member

Hi 

Already own a nest camera and been using for a few months and everything works fine. I just bought a second one and installed it yesterday. Video quality is not the same. Put the two side by side and clearly the new one has blurred video. All my settings seem ok. Could it be a hardware issue ?

I can post a screenshot if needed. (Is it safe?)

 

 

 

1 Recommended Answer

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Karen83 

Do you have set up the Video Quality within the Home App to Max? 🙂

View Recommended Answer in original post

21 REPLIES 21

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Karen83 

Do you have set up the Video Quality within the Home App to Max? 🙂

Karen83
Community Member

Oh my gosh. Tought High was better than max. My bad. I am sorry. Thank you.

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Karen83 

No worries! Glad it's resolved. Enjoy your new camera!

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Glad to see that a resolution was found. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Karen83
Community Member

Hi everyone. At first, I thought that video settings to Max solved the issue, but my image is still not clear. The image of the camera I already owned is crystal clear, but not the one I bought last week. I still see blurred spots, and now this morning, image is kind of blinking. I thought maybe the spot was not good, but when I put my 2 cameras side to side, the second one still has problems . Can I add screenshots on this thread?

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Karen83 

Yes you can add screenshots. 😊

Brad
Community Specialist
Community Specialist

@Karen83

 

Sorry to hear you're still experiencing this with your other camera! Is your other Nest camera updated to the latest software? Have you tried to restart that device?

 

Best regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hi everyone,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

Karen83
Community Member

Hi, I still get unclear images during the day and I dont't understand why. As we speak, camera 1 image is clear and camera 2 still is blurred. I will try restarting the device from factory settings.

Karen83
Community Member

Screenshot_20221013-153305.png

 on this screenshot both cameras are clear

Screenshot_20221012-075115.png

 on the second screenshot, the bottom image is not clear which is my second camera

Karen83
Community Member

Another screenshot with both cameras side by side

Screenshot_20221005-181642.png

 

Ebedia
Community Specialist
Community Specialist

Hi Karen83,

 

How's it going with your Nest camera? Have you tried restarting it or resetting it to the factory default?

 

Looking forward to your response.

 

Thanks for the help, @RXShorty, @Brad and Archie.

 

Regards,
Emerson

Karen83
Community Member

Hi, yesterday I did a factory reset. I looked at my feeds (at home) and image was clear. But this morning, my feed is not clear and blinking (I am watching from work) . There is no one at home so I don't think my internet connection is an issue, but maybe ??? I am so confused.

 

Ebedia
Community Specialist
Community Specialist

Hey Karen83,

 

Thanks for getting in touch and please continue monitoring your Nest camera. You may also try cleaning the lens.
 

Here’s the steps:

  • To clean the body, simply wipe it down with a soft cloth to remove any dust or dirt.
  • To clean the lens, gently wipe away any dust with a soft lint-free cloth. Eyeglass and optics cleaning cloths are ideal to remove dust and oily fingerprints and they don't damage lens coatings. You may also use a compressed air duster made for electronics.
  • For tougher smudges, like oily fingerprints on the lens, use a damp cloth with a drop of cleaning solution that’s made for cameras, eyeglasses, and other optics.
  • Hit this link for more steps.

 

Keep us posted.

 

Best,

Emerson

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I want to make sure you're all good — how did the steps go?

 

Thanks for the help here, RXShorty, Brad, Archie and Emerson.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best regards,

JT

Karen83
Community Member

Hi, I did try cleaning the lenses, but images still get unclear during the day. Even if my image quality is set on Max, could the camera still lower the image quality by itself sometimes during the day? Could bandwidth be an issue even though no one is at home during the day? I check my feeds a few times a day and image clarity seems to change throughout the day.

janthadeus
Community Specialist
Community Specialist

Hi Karen83,
 

Thanks for sharing your observation with us. Absolutely, your camera image quality would vary depending on your internet bandwidth. When you pick video quality and bandwidth settings, you set the maximum video quality for your camera. Your camera will automatically adjust video resolution and compression according to how much bandwidth is available. 
 

Have a look at this article and let us know if you need more help: Internet bandwidth and speed requirements for Nest cameras.

 

Best,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks for chiming in, Archie.

 

Best,

JT