12-18-2021 01:36 PM - edited 12-18-2021 01:43 PM
Installed unit, it worked for about a month and then went offline a couple weeks ago, just on it's own. No network outage, nothing. Just *poof* offline. Powered cycled the unit and it came back on for about an hour then went offline again. Has been offline since.
Troubleshooting so far -- (Have done all this today so far)
Power-cycled the unit and router. -- Rest of house sees WIFI no issue. Nest green light went off, came back on.
Replaced the transformer. -- Was an older 10v, checked new transformer for voltage.
Factory reset the unit, removed from app, -- Green light went out, waited a few seconds, came back on. Now I cannot add the nest back in as the app can never connect to it.
Unit is not cold, is not hot, has a steady green light at the top and nothing else.
01-09-2022 03:21 PM
I have the same problem it suck when you pay $200.00 for a camera and this happens
01-10-2022 07:59 AM
Fixed by google replacing it. A 1 month old defective unit replaced with a $40 refurb -- champ warranty there. Oh well.
03-09-2022 11:32 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Best Regards,
Brad.
03-10-2022 09:59 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.