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Nest camera offline with a green light.

MaxDunn
Community Member

Installed unit, it worked for about a month and then went offline a couple weeks ago, just on it's own. No network outage, nothing. Just *poof* offline. Powered cycled the unit and it came back on for about an hour then went offline again. Has been offline since.

Troubleshooting so far -- (Have done all this today so far)

Power-cycled the unit and router. -- Rest of house sees WIFI no issue. Nest green light went off, came back on.

Replaced the transformer. -- Was an older 10v, checked new transformer for voltage.

Factory reset the unit, removed from app, -- Green light went out, waited a few seconds, came back on. Now I cannot add the nest back in as the app can never connect to it. 

 

Unit is not cold, is not hot, has a steady green light at the top and nothing else. 

4 REPLIES 4

TireDoctor1
Community Member

I have the same problem it suck when you pay $200.00 for a camera and this happens 

MaxDunn
Community Member

Fixed by google replacing it. A 1 month old defective unit replaced with a $40 refurb -- champ warranty there. Oh well.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.