Nest cams randomly go offline

[LRCohen1961]

We have 4 indoor Nest cams. They take turns going offline randomly. I've read many posts of people experiencing the same issue, but no real solutions.... only Brad 'the community specialist' apologizing for the problem and locking the thread, I've tried powering down and re-starting them, and resetting them - nothing works.

Is there a design flaw with these cameras, or is there a real solution to this problem?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[LRCohen1961]

yes i do. thank you!

[Brad]

@LRCohen1961

Sorry to hear that you are still having these connectivity issues! What troubleshooting steps have you done on your end? Do you happen to use Wave Broadband internet? 

Best regards,

Brad

[LRCohen1961]

I've tried unpowering and repowering the cameras, and I've tried resetting the cameras. We use the newer Nest mesh wifi router with 2 points, connected to Verizon FIOS 500Mbps. We have 4 cameras and they take turns disconnecting from the network.

[aatienza]

Hey LRCohen1961,

Thanks for the information. Could you tell us the status light of your cameras? What model of Nest camera do you have? Also, how far are them from your Wi-Fi router? Keep us posted.

Appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey LRCohen1961,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[LRCohen1961]

Hi. The models are Nest Cams, and the status light is green when on and 'off' when not on.

[Brad]

Hey there,

If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[LRCohen1961]

Hi Brad -

As I mentioned earlier in this thread, I've already tried restarting and resetting all of the camera's, and they keep randomly disconnecting from my wifi. Can you fix my problem?

Best regards.

[aatienza]

Hey LRCohen1961,

Thanks for the help, Brad.

Could you tell us how far are you cameras from your Wi-Fi router? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Check out this link to Troubleshoot offline Nest camera or doorbell.

Thanks,

Archie

[LRCohen1961]

Hi Archie -

All are approximately 20-25 feet from the router in different directions.

- Larry

[aatienza]

Hey LRCohen1961,

Sorry for the delayed response. Are you using a dual-band router (2.4GHz and 5 GHz)? If so, which band are your cameras connected to? Also, how far are they from the Wi-Fi router?

Thanks,

Archie

[LRCohen1961]

Hi Archie. These questions were already asked and replied to further up on this thread. I'm feeling like this is a waste of time. It's been almost 2 months since I started this thread and I'm no closer to solving my problem. Hopefully someone is monitoring these threads and seeing what's (not) happening here.

[aatienza]

Hey LRCohen1961,

I'm sorry for the trouble. Are there other devices connected to the same Wi-Fi where the camera is connected to? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, do other devices experience slow internet speeds?

Thanks,

Archie

[LRCohen1961]

We have TV's and cell phones that are connected to our wifi, but they are not all being used simultaneously. There are no other active devices that near the cameras when they stop working. Maybe Google should replace them with new ones?

[aatienza]

Hey LRCohen1961,

Let's see — could you fill out this form and let us know once you're done?

Thanks,

Archie

[aatienza]

Hey LRCohen1961,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Archie