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Nest door bell troubles

Gms
Community Member

I have the Nest doorbell and set up and working to my phone but cannot get other phones to connect.  The other phones can see an use all of the Chrome cast devices connected and installed but the doorbell won't connect. 

I can see in their user profiles that they have access to the devices but cannot access?

 

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey Gms,

 

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Are your Chromecast and Nest doorbell set up to the same home structure? If not, you may pair these devices into one home structure so that your family members can access them.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie