Thank you, Emerson, for reaching out. The light status is always green and the ring always light up white when movement is recognized no matter whether I am receiving video feed or not. Currently, it is offline again in the app with a notice "live view unavailable. the camera my be unreachable or saving battery". when i try to review earlier videos i get the notice that "the video isn't available yet. check back later". the status is green.
I have done full factory resets as described by google specialists as well as the google instructional videos. i know how to do it and have done them so many times i lose count. you must have missed the part where i spent two hours on the phone with specialists and was upgraded to special specialists!
the router is approximately 25 feet from the doorbell. As described in my post, nothing has changed since I had the 1st gen doorbell which only occasionally lost contact and if so, briefly. Nothing in the way. No appliances. Just a straight shot to the door. I have sat at the curb in my car and been able to stream and work effortlessly on my computer which would be another 5 feet or so away from router. This 2nd gen doorbell goes offline in the app for entire days, then just reconnects eventually. Needless to say, this does not work for me.
I hoped the 2nd gen doorbell would be more powerful and connect more effortlessly to my home network. Instead, it seems to be opposite. This is a device that is on the outside of people's home. It should work at extended distances and through doors. I can not bring the router closer. I have installed access points on every floor that have been more than enough for all our devices. We can sit in the backyard more than 40 feet from our access points and stream easily. Why would an internet device intended for external installation not be able to do the same? And, even more curiously, why does it often take out the nest lock at the same time? That one is a completely new problem!
When speaking with the special specialists, i sent screenshots of the wireless speed tests i ran while standing outside next to my doorbell. they all agreed it should be fine with that speed. i also have a home network system that shows devices' internet connectivity which consistently shows the doorbell connected with excellent or very good connection...even when the app says it is offline.
