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Nest doorbell (Wired) peeling and not notifying

Jspiller
Community Member

Hi there,

 

Our Nest Hello wired doorbell has started to peel really badly.  Additionally the notification of events aren’t popping up on devices consistently.

Is there anyway to repair the peeling cover?

I would not really expect this on a premium product.

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@Jspiller 

You could purchase a silicone case--like we and other customers have done--to cover up the peeling. It's not a real solution.  But if your Google Nest Hello Doorbell is more than a year old, it's not likely Google Nest will replace it.

With your post, there are now 280 threads about "peeling" Google Nest Hello Doorbells in this forum and 27 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--20 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"?? It seems rather they will not do anything.

In previous posts, I have suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded to this suggestion.

Thank you. Will see what I can do, perhaps it is time I change ecosystem and mover towards Eufy and another heating controller. Shame as there was so much potential with Nest. Not worth the money if they aren’t particularly durable

Brad
Community Specialist
Community Specialist

Hey folks, 

 

Thank you so much for bringing this up to my attention! I like that idea, and I could see how it could be helpful. I will go ahead and submit this feedback forward for you. Thank you for all of your patience.

 

Best Regards,

Brad

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We appreciate you sharing your thoughts with us. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

 

Best Regards,

Brad

Jspiller
Community Member

Hi Brad, that form is not working. Attempting to submit but it is coming up

with a refresh page error. Any other suggestions?