Nest doorbell audio crackles

[Starward02]

When audio is turn on to speak speaker crackles. Never did this before. 

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

• Have you tried to restart your device if you haven’t already?

• If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey folks.

Just popping in to see  if you still needed assistance with this issue? Please let me know!

Best Regards,

Brad.

[Sosanosa]

Hi Brad! This is not my original post, but I do have a question if you have time.
I’ve been having an issue with my nest cam and drop cam — when listening on my iPhone to a live feed of my house when I'm either home or away, the audio has recently (within past 6 months, maybe more? Not sure) become really hard to hear, sounds crackly, as if I can almost hear a tv or radio on. It’s hard to distinguish different noises. The cameras used to have such clear audio when listening /viewing a live feed.  

Do you have any suggestions for this? I’ve tried turning the camera bandwidth to High, I close down all other open apps on my phone,