Nest doorbell battery no live video

[Breedop]

I have a new nest doorbell battery which will not stream live video in the home app. Reset everything several times but nothing will fix it. Old nest cameras all fine.

Anyone got a fix?

Assume Google home cannot mix new and old on a migrated nest account and Google can't fix it. Very poor when one of the main activities of a video doorbell just doesn't work. 

[Kenny_Chisholm]

Same issue here.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve