06-27-2022 11:36 PM
My doorbell is peeling after having it a year. It is out of warranty, and when I called Google they stated that this rarely happens. You would think of it were rare, this issue would have been resolved.
06-28-2022 08:15 AM
It certainly does not seem to be a rare occurrence. With your post, there are now 293 threads about "peeling" Google Nest Hello Doorbells in this forum and 36 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--21 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both problems are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"?? It seems rather they will not do anything.
In previous posts, I have suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded to this suggestion.
07-01-2022 03:04 PM
Hey EGREG1617,
Appreciate the help, MplsCustomer. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.
Thanks,
Archie
07-04-2022 04:22 PM
Hey EGREG1617,
I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Archie
07-05-2022 04:29 PM
Hey EGREG1617,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
07-05-2022 04:35 PM
@aatienza what can I do.yp get the issue rectified?
07-06-2022 05:46 PM
Hey EGREG1617,
Let's check — could you fill out this form and let us know once you're done?
Thanks,
Archie
07-09-2022 06:35 PM
Hi there,
I appreciate the help @archie. Checking in to see if you still need help with this. Have you had the chance to fill out the form?
Regards,
Steve
07-09-2022 06:42 PM
Hello @SteveT1,
I have filled out the form.
08-17-2022 04:33 PM
Hey EGREG1617,
I'm sorry for the delay. We got your form — thanks for filling it out. Our team sent you an email — have you received it? Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.
Thanks,
Archie