Nest doorbell reporting offline but is connected

[PandaNest]

I installed my nest doorbell a week ago and it has been working OK until today.

I recieved a notification to say it is offline and I cannot access the camera from the app.

When I went to check the camera it detected my presence and sent a notification including camera feed.

Pressing the doorbell also sends a notification and camera feed.

The wifi shows the doorbell as connected and shows data going to and from the doorbell.

So it is obviously not offline.

Resetting has made no difference. 

[CarlosA]

I'm having the same problem. It seems to be a common issue with the Nest Doorbell (battery) that Google won't acknowledge.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve