cancel
Showing results for 
Search instead for 
Did you mean: 

Nest doorbell won’t Lock

KenDr
Community Member

I see a lot of posts about the same problem after recharging battery but never a post with the fix. So i am posting the same question in hopes to hear a response. My nest doorbell doesn’t lock into place anymore. How can i fix?

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@KenDr 

It seems that for some battery doorbells, either the mount or the camera are not engineered accurately enough for mounting/dismounting to work.  You may have to contact Google Nest Support to seek a replacement:

https://support.google.com/googlenest/gethelp

Hi folks,

 

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

 

Thanks for your help, MplsCustomer.

 

Regards,

JT

KenDr
Community Member

Not fixable, only option is to replace it! Very poor design for a google product! Stick to apple products next time!  Thankful that mine was still under warranty! 

janthadeus
Community Specialist
Community Specialist

Hi KenDr,

 

Checking back in — how's it going with your Nest x Yale Lock? Still need our help?

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT