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Nest hello doorbell cracking

Community Member

I’ve been a Nest user for the past few years. My Nest hello doorbell is cracking around both areas (bell button AND camera housing). It’s out of warranty, but what happens when it cracks and breaks? I have two Nest outdoor cameras, but I’m seriously considering switching to Ring or Wyze.


Community Member

I chatted tonight with Google help desk about my cracking Nest doorbell. They said because it's out of warranty (only a 1 year warranty, FOR REAL?!?!?), there's nothing they can do about it.

Very disappointed with Google - they obviously don't need me and my Nest Aware+ subscription anymore.IMG_1853.PNGIMG_1852.PNGIMG_1854.PNG

Community Specialist
Community Specialist

Hey there,


Thank you for your patience. I have submitted the Request for a Replacement, and here is your Case Id: 



Please note: once I have submitted your replacement request, I will be locking this post.


Best Regards,