I wondered how I could go about getting a replacement backplate (the bit that clicks onto the back of the nest hello camera) Are they available online anywhere?
I can find loads of the wall mounts with various angles, but I can't find the backplate that clicks onto the back of the camera.
I am in the uk
I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.
We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!