Replacement backplate for nest hello

[Kazamx]

Hi,

I wondered how I could go about getting a replacement backplate (the bit that clicks onto the back of the nest hello camera) Are they available online anywhere?

I can find loads of the wall mounts with various angles, but I can't find the backplate that clicks onto the back of the camera.

I am in the uk

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!

Best Regards,

Brad.

[Kazamx]

Hi Brian,

I haven't received an email yet. Any idea on how long it will be before it comes through?

[Kazamx]

Hi Brad, 

Still no message. Any idea how long until it comes through?

[Brad]

Hi there,

I am sorry for the delay, I do not have an ETA at this time. But we will get it sorted as soon as we can.

Best Regards,

Brad.

[GarrettDS]

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS