Nest indoor cam

[NicholasW]

Hi - I have a NEST indoor camera and recently the light turned red. The camera still works. I have tried removing the camera and adding it again but this hasn’t made a difference. Does anyone know what this means? Also my outdoor cam has stopped working. Again I have tried removing and adding it again but that hasn’t worked either!  Thanks for your help!

[David_K · Accepted solution]

A red light means the LED light itself isn't working properly. The best thing to do is contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select "Camera", type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

[NicholasW]

thanks very much.  I have contacted Google.  Unlikely they will replace the camera because it is out of warranty but they are thinking about it!  Thanks again.

[Juni]

Hi folks,

Thanks for the help here, davidking and Cathal_S.

NicholasW, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[EmersonB]

Hi everyone,

@NicholasW, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, davidking and Cathal_S.

Best,
Emerson

[EmersonB]

Hey NicholasW,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson

[NicholasW]

thanks everyone, appreciate all your help.  I tried calling Google.  They were unable to fix the problem and because the device is out of warranty by a year they were not willing to replace it. But the camera still works - it is just the infrared lights. Thanks again.

[Jenelyn_O]

Hi there,

I appreciate your help, @David_K, @Cathal_S, Juni, and Emerson.

@NicholasW, thanks for keeping us in the loop and I'm glad that the issue is already sorted out. Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to assist you from there. Otherwise, I'll be locking this thread after 24 hours. 

Cheers,

Jenelyn

[Cathal_S]

Hi NicholasW,

According to the Google Nest help center link below a red LED means.....

LED isn't working properly 

If there's a solid red status light, it means that the LED isn't working properly. Contact Nest support for help .

Camera LED status:

https://support.google.com/googlenest/answer/9268073