Nest indoor camera wont connect with Alexa Show although the skill is enabled

[dharrower]

Greetings - I have a nest indoor cam that i bought from Amazon and is claimed to work with Alexa. I have a nest thermostat that works fine with Alexa and the skill has been enabled but Alexa just cant find the camera. They are on the same network and the camera works just fine in the Ring app.

I have tried various things but i just cant get it to be recognised.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

• Do you still need help with this issue?
• What troubleshooting steps have you done thus far?
• Have you tried to restart your device?

Please let me know if you need further assistance. 
Best Regards,
Brad. 
 

[dharrower]

Hi Brad, I have tried numerous things but Alexa just cant see the camera.

[Brad]

Hi there,

Please take a look at this article here for more information on controlling Nest products with Alexa. 

Best Regards,

Brad.

[dharrower]

Hi Brad,

That was my first stop and unfortunately didnt help.

Thanks David

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[dharrower]

Hi there,

Yes i tried the info in google support but it did not help. I have scoured the net looking for ideas but nothing seems to work. I suspect an update somewhere caused the issue.

I have purchased a google hub and the camera works well with this. Unfortunately i cannot get the ring doorbell to work with google so i am using both google hub and Alexa.

This Amazon vs Google is a real pain.