Nest keeps returning to login screen

[Marc08]

This is the 2nd thread I'm posting for the same issue.  As I stated on June 14th, I deleted and reinstalled the Nest App and was able to login to Nest App on my iPhone.  The Nest App kept me logged in for about 1 month.  Now (July 16th) it is requesting me to login AGAIN.

1) I don't understand why won't the Nest App won't keep me logged in.

2) I don't understand why it doesn't give me access to my Nest Account after I follow the steps:

* Sign in with Google

* Sends me to accounts.google.com

* Choose my gmail account linked to Nest

* Click "Allow"

,sends me right back to the login screen.  INFURIATING!!!!!!

I ABSOLUTELY DREAD SEEING THAT LOGIN SCREEN APPEAR.  I'M LEARNING TO HATE THIS UNRELIABLE NEST PRODUCT !!!

I tried deleting and reinstalling the Nest App AGAIN.  This time it didn't work. I'm staring at the login screen on iPhone with no way to access my thermostat.

[EmptyNester]

Hello,  this is just a user forum so I don't know if anyone will know  how to fix this.  But I can escalate it and lets see if that get you some assistance.

Once you get it resolved please return here and let us  know what the problem was.  This might help someone running into the same issue

[Lance_L]

Hi Marc08,

I’m sorry to hear you’re having trouble with this. No worries; let me help you out. What is the model of your iPhone? Does it happen on both Wi-Fi and mobile data?

Let’s check if your account has already been migrated to Google. Follow the steps below:

1. Open the Nest app.
2. Select Sign in with Nest.
3. Enter the email and password associated with your Nest Account.
4. If you're able to sign in with your Nest Account, then your account hasn't been migrated.
5. If you're unable to sign in with your Nest Account, tap Sign in with Google.
6. If you can sign in with your Google Account, then your account has been migrated.
7. If you can’t sign in to the Nest app with either method, try the same steps at https://goo.gle/2qjvVSU.

Keep me posted.

Thanks for the help, EmptyNester.

Best,

Lance

[Alex_S]

Hey there,
 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Alex

[EmersonB]

Hello everybody,

@Marc08, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Lance, EmptyNester and Alex.
  
Regards,
Emerson

[Ktcardio]

I was able to fix the issue.  The Nest subscription is under my husband's name and email and he pays for it.  In the past, I was able to log on, using his email and password, on my nest app but suddenly the log in screen kept just crashing when I'd put the info in. Worked for years but recently didn't.  What I did was I had him add me in the family google app with another email of mine.  He sent an invite to join his google home.  I clicked accept.  I was then able to log on to the nest app with my own gmail . It didn't crash. 

[DJB214]

I keep getting logged out of the app on all apple devices. All different models of iphone and ipad. When I try to sign-in with google, it works successfully for one second and then signs me out immediately.

The Nest app has been deleted and reinstalled multiple times. Please process an update for the app for apple products.

[MplsCustomer]

@DJB214 

Perhaps you should consider contacting Support, using the link and instructions in the post below.

Maybe there's something messed up with your Google Nest "home/structure" on Google Nest's servers that Google Nest needs to fix. We have iPhones and an iPad and are not seeing this.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[DJB214]

Hi - I can login via a windows operating system through a chrome browser (and cookies enabled, shocking…).

It’s only an iPad iPhone issue and it had been working fine for years. Maybe Google shouldn’t have interfered with the login system and left it with what it was originally created with. 
If Google doesn’t want to spend the money and time maintaining its products, it should get out of the product business.

[MplsCustomer]

@DJB214 

Try contacting Support. There are a few other posts with the same issue, so it seems Google Nest has changed something, but it's not affecting everyone. (We still have access on our iPhones and iPad.)

[YB77]

I have exactly the same issue. Tried so many troubleshooting steps and nothing works!!!!! I can’t do anything with all the devices installed at home. This is ridiculous…

[MplsCustomer]

@YB77 

Perhaps you should try contacting Support, using the link and instructions in the post below.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Mopmarshyelp456]

Same issue. Login via google, app loads my home for two seconds, then immediately logs me back out. 

works fine in Safari. Only the app is not working. Frustrating as hell. 

[Ktcardio]

is it under your name (the subscription?) Mine was doing this and I resolved the issue. see my above post 

[Mopmarshyelp456]

For me at least, I have only ever had one account with Nest, under my one primary gmail address. I'm the account owner of both, so I don't think this applies to me. However, I have demonstrated that I can use a secondary gmail account to create a Nest account and log in without it kicking me out, which just reinforces the problem is app-interaction account-based (as does your experience I think).

[EmptyNester]

You probably already tried this but if now, delete the app from the phone  Fully power-cycle the phone, reinstall the app and log in and see if that fixes it.  If it doesn't then you should definitely follow the advice of MPLScustomer and create a ticket and speak with an actual Google Nest tech person.

[Mopmarshyelp456]

You’re correct that I’d already tried it but I tried again for gits and shiggles and of course still the same issue. I also can see the problem is only occurring on my main login; I used a different email address to create a nest account and log in and it works fine. Incredibly stupid and frustrating problem, especially since google home doesn’t support gen 1 cam notifications or nest protect 

[YB77]

Same. This is not a hardware issue but something backend preventing certain accounts on certain devices (maybe with certain IP addresses) from logging in (black listed??). Using a different account is so far the only solution I found. I also deleted my old gmail from Nest/Google Home and plan to add it back after a few months to try.

I just can't believe this issue exists for years. We already know Google support is not able to help and yet you guys still just ask ppl to waste time on another call instead of reporting this to the right team.

[MplsCustomer]

@YB77 

I suggested contacting Support because I'm just another customer and have no way of reporting this issue to the right team, and judging from the responses on this thread from Google Nest Community Specialists, they haven't reported it either, since there is no acknowledgment at all that Google Nest Support is investigating this.

[YB77]

Just FYI I have tried:

- connect VPN

- disconnect VPN

- use wifi

- not use wifi

- all combinations of the above 4

- make sure everything is the latest version

- restart iphone

- delete Nest app and reinstall

- delete Nest app, install a random app, then reinstall Nest

- all combinations of the above 3

- delete all safari cookies and history

- remove account from Nest/Google home and add it back

- log in thousand times hoping maybe one time can work because it's annoying af to sell all my nest cameras and install a whole new different system

It is NOT a device issue. It's Google poor product design and poor security measure. If I can choose again I will never go with Nest ever again. Next time I need to change the camera system for any reason, Nest will never be on my list.

[DJB214]

#preach - it only let's me give 1 Kudos, but I'd sit here and click as many times as I can for a minute if it would let me.

[Mopmarshyelp456]

So after reaching out to Google via instagram  while I was able to talk to someone it really got nowhere other than them having me submit a form with a case number. 

@YB77 - I have done those same steps plus reboot all my home devices where applicable, including routers and modem, tried using my iPad, and tried removing google permissions for Nest and re-adding. Still nothing. It’s frustrating as fs@k. 

At this point I don’t know what to do either other than keep this thread alive because obviously this issue has not been resolved. 

I’m open to other suggestions that don’t involve buying new google product(s), using Google Home with existing products, and/or factory resetting my basically brand new phone. 

[EmptyNester]

@Mopmarshyelp456 ,  This is a stretch but what kind of gmail account do you have?  In order for the nest cams to work properly it is my understanding that you must have a PERSONAL USE account (see below)

• Business Gmail Can Be Managed Centrally, but Personal Gmail Accounts Are Privately Owned.
• Personal Gmail Is Free but Company Email Is a Subscription Service.
• Gmail Is Designed for Personal Use and Google Workspace Is Designed for Company Use.

[Mopmarshyelp456]

I appreciate the suggestion even if it’s a long shot but my account is personal only. I’ve had it since gmail was in beta actually. I’m old yo. 

[EmptyNester]

LOL,,,,me too!  Oh well it was worth a suggestion at this point.   As a computer guy I just have this feeling it is something simple if you could just get to the right person that is buried somewhere in Google.    Please post something if you get this resolved.

[Mopmarshyelp456]

Oh believe me if I figure it out I’ll post far and wide. It’s so discouraging to see how many folks have had this problem and gotten no solution. I miss pre-google Nest 😕

[NuttingBH]

I have the same issue. Wife had it for a long time. I guess at some point it started working for her. Now, I am having the same issue. 

[NuttingBH]

I can see all of my devices using the "Home" on my iPhone, but the Nest app appears to authenticate, then immediately logs me out.

[Mopmarshyelp456]

I’m sorry yo.  It’s frustrating as hell. 
Im trying to keep this thread active until some sort of answer is found fwiw. I’m still troubleshooting on my end but I think this is a google accounts problem. Something in their login verification or persistence of it is broken but only for some people. Idk though. 

[NuttingBH]

Here is a video link of me trying it a few times. 

https://youtube.com/shorts/9C1OuvYcQ0s?feature=share

[MplsCustomer]

@Lance_L, @Alex_S , and @EmersonB :

Is Google Nest Support investigating this problem? It hasn't affected us (yet), though we've been prompted to log back into the Google Nest app a couple of times in the last few days, using Sign in with Google.

[Mopmarshyelp456]

So I contacted “made by google” instagram account yesterday and they eventually gave me a case number (40705555) and had me submit a form on the google nest help page. I havent heard anything since. 

if there’s another way to contact them that isn’t phone or chat (because fid knows chatting with them yesterday was hell; “did you restart phone?” “I literally told you I did that one line ago”) I’m game. 

[EmptyNester]

I'm gonna try a contact I have and see if I can get some attention to this.  It has not happened to me but  I know this must be super frustrating.  

[Mopmarshyelp456]

Thank you! I’ve also tried pulling up logs via console on my Mac but the results are perplexing. I’ll paste here after work. 

To be clear it looks like the issue is definitely related to “sign in with google” on the iOS iPhone/iPad Nest app. Looking in the recent Nest app reviews I can see multiple other folks having this issue starting in the past week - for me it was first observed 8/20 07:34 Central. I confirmed it happens only on my main account, on both the iPhone and iPad. If I create a new account using a different (personal) google email I can log in the app successfully. I do not wish to abandon my account and move all devices though. 

the fact that the Nest Protects are unreachable entirely at this point is just a freaking safety hazard. It’s embarrassing for Google and I’m so incredibly angry and disappointed. 

if y’all know of any other smart smoke/CO2 detection systems that are better supported please let me know. 

[NuttingBH]

You can open the Google Home App and see your cameras. It does not have near the functionality as the Nest app. But works for now.

[Mopmarshyelp456]

It does not work sufficiently; i cannot view history, only events. So yeah, I can use it for something that I don't want it for 🙂 Nor is it sending alerts on camera activity which is the primary reason I have that camera. But thank you for the suggestion.

[Ktcardio]

For the past 2 days my nest cam app won't let me log in.  It keeps crashing. I have an iPhone. I've never had this issue before. I log in with google. It worked on my Mac but not the iPhone. I tried shutting down phone, deleting app and restarting. Changing password and also deleting content off my phone.  Very annoying that it will not work. 

[Lance_L]

Hello Ktcardio,

Thanks for posting in our Community. I know how it feels when something isn’t working the way it should. No worries, let’s check it out.

For your Nest app, let’s make sure it is up-to-date.

1. Check for any iOS updates.
2. Uninstall the Nest app, restart your phone, and then reinstall the app.
3. Sign back into the Nest app.

Let me know how it goes.

Best,

Lance

[MplsCustomer]

@Lance_L  and @Ktcardio 

Customers on this post and a couple of others are reporting the same issue:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-keeps-returning-to-login-screen/m-...

[Lance_L]

Hi everyone,

It looks like your post matches an existing conversation. To keep our community organized and easy to browse, we’ve merged your post with the bigger thread: Nest keeps returning to the login screen.

Click the link above to join the conversation.

Best,

Lance