Nest live video

[Emma3]

I purchased a Nest indoor wired camera, which I installed today. Unfortunately, when I go into

the Google Home app, to view it, I get the message 'Live video unavailable' please can you help me resolve this 🙂

[aatienza]

Hey Emma3,

I’m sorry you’re having trouble with this. No worries, we'll check this out. What phone are you using to access the live video? What's the status light of your camera? Also, have you tried any troubleshooting steps to fix this?

Thanks,

Archie

[aatienza]

Hey Emma3,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[Emma3]

Hi, thanks for emailing, I think it's all working now, literally tried everything to no avail.... however after my tenth factory reset ..and while joining it to Google home, it did a software update or app update I'm not sure... something updated and now it works yay 🙂 

[aatienza]

Hey Emma3,

That's awesome! Let us know if you have any other questions, we're here to help. 

Thanks,

Archie

[aatienza]

Hey Emma3,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie