Nest recording people but not notifying me

[julieG]

Before I signed up for Nest Aware, I never had a problem being notified when a package was delivered. Now that I'm paying for longer hold times on the videos, I am not getting notifications. I have the video, the camera worked, but I didn't get notified! How can I fix this beside cancelling Nest Aware?

[Ashepherdson]

Hey Julie, 

When I run into this issue with my hello doorbell I reboot my router, phone, and doorbell , and that seems to flush the issue out.  Can you give that a try? 

[julieG]

I tried that. Let's keep our fingers crossed.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

P.S Thank you for your assistance, Ashepherdson! I really appreciate it.

[Eric_B]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.