New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
New wifi, instructions said to remove device, cannot add as new device
I have a new wifi network. I needed to add the Google Doorbell to the wifi. I looked up how to do this and the instructions from Google said to delete the device and then add as a new device. So I deleted it but in order to add a new device I need to...
Resolved! No 24/7 recording option for Google Nest wired doorbell gen 2?
I installed a new Google Nest wired doorbell gen 2 through the Google Home app. It is only allowing event recording, and there is no option for 24/7 recording. I've gone into the camera settings, video settings, then video history settings, and the o...
How to install Google Nest doorbell battery without QR code
I have used my Google nest doorbell, cam battery for sometime with little trouble but I recently installed a Google mesh Wi-Fi and want to move the doorbell battery to connect to that new network. Unfortunately I seem to have lost the QR code so how ...
Nest Cam received and connected. It did not connect to my active Nest Cam account. Please advise.
I received the replacement Nest Cam as it wasn't connecting to the new Verizon network. It is now connected but it isn't on my Nest Cam App / account that's still active. Please advise.
Allowing Child Access to Nest Doorbell
Simple use case. I have installed a Nest Doorbell. I want to let my child (who lives with me in my house) have access to it. She has a Google account. She is 11. When I try to add her in the Home App under "Invite Person", she is not listed as a poss...
Lost video history after moving canera
I can’t see my event history after moving my camera to another location and connecting it to a different wifi. It was offline for about 2.5 weeks. I need the video footage from before it was disconnected. Anyway to retrieve it?
how can i save and download multiple hours of video camera footage onto my macbook air
I need to be able to capture a few hours of footage from the 2 cameras in my mothers home. haw an I do this from a web browser. I have a macbook air and an iPhone. Is there a way to do this in bulk.
Wireless doorbell won’t setup despite resetting
So frustrated purchased Doorbell from Bestbuy. Tried for weeks to set up never would set up kept saying reset and try again. Called support multiple times never worked. Horrible product can’t return or exchange. Just waisted money can’t recommend thi...
Nest camera won't set up.
Setting up a Nest camera and following the instructions. Scanned the QR code and selected the device. Plug in the cable (not sat in the magnetic bracket) and get the white light and the chime but the light does not turn blue. Already set up another c...
Nest Camera only stays online for 1-hour
In the last couple of weeks my two Nest Cams that have worked fine for years started going off line. If I reboot my router it goes back on for exactly one hour. I can reboot and it comes online but every time it goes offline again exactly one hour l...
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