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Nest wired doorbell keeps dropping from Nest Hub only

Luckylenny53
Community Member

I'm so tired of trying to get my nest hub from dropping doorbell. Never drops from the Next app on my phone or on an old phone in my garage that has app that I use to see who's at front door. Reset hub constantly,  rest doorbell to factory defaults constantly move hub numerous times. Right now hub is 10 from the doorbell & 2 feet from wifi router stays connected sometimes for 15 minutes tops but usually disconnects in a few minutes or say camers is not available, cant connect or something on that order. Now having issues with hub picking up a Google camera because I think it's to far away.

4 REPLIES 4

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out and for being a step ahead of us. I'm sorry for the delay. We'd like to dig deeper into this. Please fill out this form with the needed information and let us know once you're done.

 

Best,

Jenelyn

janthadeus
Community Specialist
Community Specialist

Hey Luckylenny53,

 

We haven't received your form. Were you able to fill it out? Do you still need help?

 

I appreciate your help, Jenelyn!

 

Regards,

JT

Juni
Community Specialist
Community Specialist

Hello there,

 

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.

 

Thanks,

Juni

LovelyM
Community Specialist
Community Specialist

Hi Luckylenny53, 

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Cheers,
Lovely