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Nest wired stopped notifying Google Home

Baronoli
Community Member

Wasn't sure whether to put this in Google Home or this section. 

We woke up this morning and without changing anything our mechanical chime was back on and our Google display and Google nest mini have stopped receiving notifications

I've checked the help guides and settings, but everything looks ok setting wise. 

We're still getting notifications from the Nest app however and the home app is recording the events such as "doorbell" and motion. 

 

Has there been an update that's broken something? The doorbell has been installed for 8 months without issues. 

 

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Baronoli,  I'm an end user like you.  I know a few other people here on the forum have reported the same issue.  I believe the only way they could get it fixed is to reach out to the Google Support folks as it is something that have to fix at their end.   Here is the link to open a support ticket and get help.

https://support.google.com/googlenest/gethelp

 

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @EmptyNester. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie