Nestcam IQ Indoor Beta new Account

[Kirimoar]

Hello!

I recently acquired an old Nest Cam IQ Indoor which seems to be a part of a beta-program.
My problem is that it's not possible to connect it to a new (my) Google-Account. It says that it already is connected to another Google-Account.
I know the previous owner and he says that it is NOT connected to any of his accounts anymore. So he can't help me.

I also tried to reach out to "beta@nestlabs.com" (as suggested by the Google-Nest-Support) but it seems that this e-mail-address is not working anymore.

Does anybody have an idea how to fix this?

Greetings, Christian

[mdr2]

Hello Kirimoar, did you try doing a full factory reset on the camera?

[Kirimoar]

Hello,

yes I tried - however, the result was the same. Camera still says that it is already connected to another account (but nobody knows to which one).

[mdr2]

Hmmmm,   I don't think this is a beta issue so they may not respond.  Maybe try this site instead to report the problem:

https://support.google.com/googlenest/gethelp

[Kirimoar]

Hi,

that's where I originally tried to get help. However, even with the serial number they couldn't find the camera in their system.

Therefore, they advised me to write to the beta-email, but I think it doesn't exist anymore.

[Cbarry]

Just seeing this, but the person hat sold this to you broke the rules of beta program. They will only work with the email account used in the beta program. You should ask for your money back.