No Contact from Google Support regarding Return

[chrisbt]

Hello. I'm making a post here because Google Support is unresponsive.

The Google Nest Doorbell I'm using is unable to connect to wifi, even when it's right next to the router. There are other Google Nest devices that can connect just fine, and the device is still under warranty so Google Support escalated the case after troubleshooting.

They told me that Google would be contacting me by email, but I haven't received any communication from them for a week now. Can I get my support case escalated so I can return the doorbell?

The case ID is 0-3526000033730.

[janthadeus]

Hi chrisbt,

I’ve reached out to our team regarding your case. Please hang in there — I'll get back to you as soon as I have something to share. 
 

Thanks,

JT

[EmersonB]

Hello everyone,

@chrisbt, I've checked your case and saw that you've been in touch with our support team. Please continue your conversation there to avoid confusion here. Let us know if you have other questions or concerns as I'll be locking this thread after 24 hours.

Regards,
Emerson

[EmersonB]

Hello chrisbt,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson