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No Longer Able to Connect to Nest Cam with Floodlight

davetn
Community Member

My Nest Cam with Floodlight stopped working for undetermined reasons.  The floodlights work fine but the camera doesn't.  The unit is less than 10 months old.  Any advice would be greatly appreciated!

David

3 ACCEPTED SOLUTIONS

Brad
Community Specialist
Community Specialist

@NateP

 

Restart shouldn't have done anything to negatively affect your cam. Did you do a Factory Reset instead then? Well I would suggest trying to add it back into your Home. Try it again after restarting the device, not factory resetting it.

 

Best regards,

Brad

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davetn
Community Member

I did a reset back to factory settings and mine is now working again!

View solution in original post

NateP
Community Member

Hard reset fixed my issue. Camera is back to working as normal. 

View solution in original post

19 REPLIES 19

davetn
Community Member

P.S. The unit worked fine for months and then one day, nothing!

rasterblaster
Community Member

I have the same problem. Cameras are mounted high up on my house so to reset from scratch involves a dangerous trek up a long ladder to access the QR code. No phone support for Nest/Google to sort out why my cameras disconnected

davetn
Community Member

Perhaps they'll actually read this and offer workable solutions.  I have to get on a ladder as well, scan the QR code and nothing happens!

NateP
Community Member

There has to be something going on with this thing. Mine is acting the same! Was working perfectly til July 19th. It just disconnected and didn’t reconnect after that. 

davetn
Community Member

I have not received an answer so I'm still waiting...

NateP
Community Member

Is yours still not working? I’ve checked the power going to it and everything to mine. Still not working. 

davetn
Community Member

Is it not. I'm going to try it for the 5th time this weekend!  Grrrr. No help from this forum.

redijedi83
Community Member

Can I ask who you guys use for internet?

NateP
Community Member

Comcast- Xfinity 

AT&T fiber

Brad
Community Specialist
Community Specialist

Hey there,


I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out.

 

The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

NateP
Community Member

Not only did this not work, but to be honest, it made it worse. Now I cant add it back to my network. The camera has power and is installed by a professional sent by google. There's no reason it shouldn't be working. I just isn't. Bummer because I havent even had it a year and I'm experiencing this.

Brad
Community Specialist
Community Specialist

@NateP

 

Restart shouldn't have done anything to negatively affect your cam. Did you do a Factory Reset instead then? Well I would suggest trying to add it back into your Home. Try it again after restarting the device, not factory resetting it.

 

Best regards,

Brad

davetn
Community Member

I did a reset back to factory settings and mine is now working again!

Brad
Community Specialist
Community Specialist

@davetn

 

I am relieved to hear that the Factory Reset did the trick for you! That's great to hear! 

 

Best regards,

Brad

NateP
Community Member

Still not working for me I’m afraid. 

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

NateP
Community Member

Hard reset fixed my issue. Camera is back to working as normal. 

Brad
Community Specialist
Community Specialist

Hey folks,

 

I am so relieved to hear that the issue has been resolved! I'll go ahead and lock this thread. If you need assistance, please feel free to start a new thread in the community.

 

Best regards,

Brad