08-02-2022 11:57 AM
My Nest Cam with Floodlight stopped working for undetermined reasons. The floodlights work fine but the camera doesn't. The unit is less than 10 months old. Any advice would be greatly appreciated!
David
Answered! Go to the Recommended Answer.
08-12-2022 10:23 AM
Restart shouldn't have done anything to negatively affect your cam. Did you do a Factory Reset instead then? Well I would suggest trying to add it back into your Home. Try it again after restarting the device, not factory resetting it.
Best regards,
Brad
08-12-2022 10:31 AM
I did a reset back to factory settings and mine is now working again!
08-15-2022 12:33 PM
Hard reset fixed my issue. Camera is back to working as normal.
08-02-2022 12:03 PM
P.S. The unit worked fine for months and then one day, nothing!
08-02-2022 12:41 PM
I have the same problem. Cameras are mounted high up on my house so to reset from scratch involves a dangerous trek up a long ladder to access the QR code. No phone support for Nest/Google to sort out why my cameras disconnected
08-02-2022 12:55 PM
Perhaps they'll actually read this and offer workable solutions. I have to get on a ladder as well, scan the QR code and nothing happens!
08-02-2022 04:25 PM
There has to be something going on with this thing. Mine is acting the same! Was working perfectly til July 19th. It just disconnected and didn’t reconnect after that.
08-05-2022 11:00 AM
I have not received an answer so I'm still waiting...
08-05-2022 11:17 AM
Is yours still not working? I’ve checked the power going to it and everything to mine. Still not working.
08-05-2022 02:58 PM
Is it not. I'm going to try it for the 5th time this weekend! Grrrr. No help from this forum.
08-08-2022 12:08 PM
Can I ask who you guys use for internet?
08-08-2022 12:09 PM
Comcast- Xfinity
08-08-2022 08:42 PM
AT&T fiber
08-09-2022 08:46 AM
Hey there,
I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out.
The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Best regards,
Brad
08-09-2022 10:18 AM
Not only did this not work, but to be honest, it made it worse. Now I cant add it back to my network. The camera has power and is installed by a professional sent by google. There's no reason it shouldn't be working. I just isn't. Bummer because I havent even had it a year and I'm experiencing this.
08-12-2022 10:23 AM
Restart shouldn't have done anything to negatively affect your cam. Did you do a Factory Reset instead then? Well I would suggest trying to add it back into your Home. Try it again after restarting the device, not factory resetting it.
Best regards,
Brad
08-12-2022 10:31 AM
I did a reset back to factory settings and mine is now working again!
08-12-2022 10:34 AM
I am relieved to hear that the Factory Reset did the trick for you! That's great to hear!
Best regards,
Brad
08-12-2022 11:22 AM
Still not working for me I’m afraid.
08-15-2022 12:03 PM
Hi there,
Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.
Best regard,
Brad
08-15-2022 12:33 PM
Hard reset fixed my issue. Camera is back to working as normal.
08-15-2022 01:20 PM
Hey folks,
I am so relieved to hear that the issue has been resolved! I'll go ahead and lock this thread. If you need assistance, please feel free to start a new thread in the community.
Best regards,
Brad