No sound notification (chime) on samsung S24 when nest doorbell rings

[NJ5]

I have Samsung S24 FE + Nest Doorbell + Google Home on my phone.

Nest doorbell rings in the house but not on my S24.

I see the doorbell banners in my notifications but sound/chime doesn't play. All sounds options are turned on. I have an old samsung S9 (with Google Home and Nest doorbell) and the chime works just fine on the old phone.

I have tried all of the following already...and none of the steps work:

1. Notifications for Nest doorbell are enabled in the app. I have enabled notifications for doorbell rings and motion detection.
2. Volume on phone is turned up and not on silent mode. 
3. Phone is not set to Do Not Disturb mode. 
4. Restarted my phone.

This seems like a known problem. Is there a fix available?

[virnab]

Hi NJ5,

Thanks for reaching out to our community.

I’m sorry to hear that you can only see the Nest Doorbell banners in your Samsung S24 FE notifications, but the sound/chime doesn’t play. Thank you for letting us know important details, such as your Samsung S9 is working fine with the Google Home and Nest Doorbell and the troubleshooting steps you have tried to resolve the inconvenience. All this information allows me to better assist you. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

• Are you using the latest version of the Google Home app on your Samsung S24 FE?
• Is your Samsung S24 FE up to date?
• Could you please verify in your Samsung S24 FE if you are signed into the right account in the Google Home app?
• Could you please check if the permissions on your mobile device are enabled for the Google Home app?

1. Go to the Samsung S24 FE Settings.
2. Select Apps and notifications.
3. Select all apps.
4. Locate the Google Home app
5. Select Notifications.
6. Ensure that the toggle is on.

Thanks for your kind attention; I will be looking forward to your answer.

Best regards,

Virna

[NJ5]

Hi Verna, 

Thank you for reaching out.  My answers are inline.

• Are you using the latest version of the Google Home app on your Samsung S24 FE? Answer: Yes.  I have un-installed and re-installed the Google Home app at least 3x.
• Is your Samsung S24 FE up to date? Answer: Yes
• Could you please verify in your Samsung S24 FE if you are signed into the right account in the Google Home app? Answer: Yes, I only have one account.
• Could you please check if the permissions on your mobile device are enabled for the Google Home app? Answer: Yes.

1. Go to the Samsung S24 FE Settings.
2. Select Apps and notifications.
3. Select all apps.
4. Locate the Google Home app
5. Select Notifications.
6. Ensure that the toggle is on.

I have completed all 6 steps you mentioned above.  In my Google Home app, the following notifications are enabled: Allow sound and Vibration.

Also the following notification types are allowed in the app:

• Lock Screen = allowed
• Badge = allowed
• Pop-up = allowed

Despite all this, my Nest door bell rings inside the house and the chime rings on my S9.  But on my S24 FE I only get the banner notification.

Please know that from my phone I can talk into the Nest microphone and see/speak to the person at the door.  That part also works just fine.

[virnab]

Hi NJ5,

Thanks for keeping me up to date about your case. I really appreciate your collaboration following the instructions and your timely response, providing me with the comprehensive information to better assist you.

Based on the information you provided me, I recommend contacting the Samsung S24 FE manufacturer directly. They can help determine if the inconvenience is hardware-related or software-based and provide tailored guidance.

Please let me know if you need further assistance.

Regards,

Virna