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No video recorded

Snooper
Community Member

No video being recorded by nest doorbell

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Snooper 

Did you sign up for the 30-day Nest Aware trial subscription when you installed your doorbell?

https://support.google.com/googlenest/answer/9248198?hl=en&co=GENIE.Platform%3DAndroid

aatienza
Community Specialist
Community Specialist

Hey Snooper,

 

Thanks for reaching out. Let's see what's going on? When did it start happening? Did you make any changes to your doorbell? Also, do you have an active Nest Aware subscription?

 

You might want to check out this link for additional help.

 

I appreciate the help, MplsCustomer.

 

Thanks,
Archie

Ebedia
Community Specialist
Community Specialist

Hello everyone,

 

@Snooper checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

 

Thanks for your response Archie and MplsCustomer.

 

Best,
Emerson

Ebedia
Community Specialist
Community Specialist

Hi Snooper,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Emerson