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Problem connecting to the camera stream...history

Dave18
Community Member

Hi, I have both Nest IQ and 2 Google Nest (battery) cam all connected to AC power.

One of the Google Nest (battery) cams has the following problem. In checking the history time line it says "there was a problem connecting to the camera stream"...

However live is streaming ok and recorded events stream ok. The 24/7 10 day history in Nest aware plus on this one cam has the problem. It is intermittent. Wifi signal is good as the Nest IQ cam and the Problem Google Nest (battery) cam are within 3 feet of each other.

Any help would be appreciated. Thanks.

 

10 REPLIES 10

HarryK
Community Member

I have the same issue.  I have 4 Nest Cam (Battery), and 1 Nest Cam (Indoor, Wired), with AC power and Nest Aware Plus for 24/7 recording.  One of the Nest Cam (Battery) and the Nest Cam (Indoor, Wired) lost history about 12 hours ago and says "There was a problem connecting to the camera stream." 

Wifi signal strength is good for all cameras.  Live stream and previously recorded history and events are perfectly fine on all cameras as well.  The endpoint devices seem fine, but I suspect the problem is the Google cloud processing.  If anyone has any additional information, it's very much appreciated. 

Waterox
Community Member

I like to add that I am having this same issue with viewing “Recent Events” tab on my iPhone and it’s also intermittent. Some times it loads events and some times it fails. I have nest aware subscription. My system consists of 9 second gen nest cameras, 1x 2nd gen doorbell, and 1x hub max cam.

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Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Chiming in to check if you still need help with this?

 

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.


Thanks,

Archie

I too need help. I just purchased (upgraded from nest aware) the nest aware plus $120 subscription at 0712. I can see event history, but when I scroll back to when the subscription was bought (0712 when I purchased the subscription) and on until now, I see "There was a problem connecting to the camera stream" When I try to view history scrolling through the time before I purchased the upgrade from nest aware to nest aware plus, I see "This video isn't available yet. Check back later" It seems to know there's a difference between the two time frames, but won't show anything in times between events from after I purchased the subscription until now. I know I won't get the history from before my purchase, but now that it is purchased, I should be able to view non event history. 

I enabled 24/7 recording in that camera's options and can't see the history except events. 

Am I missing something? Do I need to wait a certain time to be able to see the history through scrolling? I can see live videos and "events" just fine, but i paid extra to be able to see things that happened before the events or in between events, not just things tagged as events. I did JUST purchase it, so if I need to wait a little for it to get everything situated, tell me please. Someone needed to use a very tall ladder to put it up above my garage, so I hope you're not going to say I have to take it down. I literally just got it installed yesterday. It is plugged in. I see the infinity sign. 

Hey AliciaBrownSuga,

 

Thanks for the information.

 

Since you've purchased the Nest Aware Plus, you can get 60-day event video history and 10-day 24/7 video history. Learn more here.

Also, the video history will start from the time you've purchased the subscription.

 

Thanks,

Archie

Thanks. It took a while for it to show up,  but now it is showing up and I can see from the time I purchased it and on. 

Hey AliciaBrownSuga,

 

That's great to hear! Let us know if you still need our help.

 

Thanks,

Archie

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.