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Problem with doorbell in house

7152023774
Community Member

I installed the Nest Hello per the instruction and I can't get the doorbell to ring in the house. It works except it doesn't ring the doorbell in the house.

5 REPLIES 5

EmptyNester
Gold Product Expert
Gold Product Expert

So for the Nest HELLO you have to install the little adapter inside your doorbell in the house.  Here is the video showing it.  Do you have this adapter?

Jump to about the 3 minute mark to see the little circular adapter....

https://www.youtube.com/watch?v=TwPS46AZy2o

 

I did that but my inside doorbell still doesn’t work. My house was built in 1975. Could my doorbell be to old to be used with my camera?

So far I have not heard of one that is so old it doesn't work but that doesn't mean it isn't a possibility.    

One thing you may want to do is double-check your wiring as that is usually the problem.   The wires MUST go as they show them with the proper colors (gray and white) going to the correct place.  You can not reverse these or it won't work.

One more question.  Do you have more than 2 wires?

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @EmptyNester. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve