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Problems viewing saved video

Jeepo34
Community Member

We have 3 Nest battery cameras and 1 wired older Nest camera in our pole barn. One of the battery cameras is very inconsistent in allowing viewing of stored clips. See how some are missing days later? And when we go to view a clip where the image appears available, there is no clip. The other cameras in the same Nest Aware instance have no issues. Suggestions? 

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4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Hi Jeepo34,  I'm an end user like you.  This doesn't sound like  something you can fix from your end but it sounds to me  like it is a problem with Google's servers.  I would open an official support ticket so that you can get an actual Google Tech involved.  Here is the link:

https://support.google.com/googlenest/gethelp

Once this gets  resolved it would be great if you could return here and let folks know if they were able to fix this and how.

aatienza
Community Specialist
Community Specialist

Hey Jeepo34,

 

Appreciate the help, EmptyNester. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Jeepo34,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Jeepo34,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie