06-27-2022 12:03 PM - edited 06-27-2022 12:05 PM
We have 3 Nest battery cameras and 1 wired older Nest camera in our pole barn. One of the battery cameras is very inconsistent in allowing viewing of stored clips. See how some are missing days later? And when we go to view a clip where the image appears available, there is no clip. The other cameras in the same Nest Aware instance have no issues. Suggestions?
06-27-2022 12:49 PM
Hi Jeepo34, I'm an end user like you. This doesn't sound like something you can fix from your end but it sounds to me like it is a problem with Google's servers. I would open an official support ticket so that you can get an actual Google Tech involved. Here is the link:
https://support.google.com/googlenest/gethelp
Once this gets resolved it would be great if you could return here and let folks know if they were able to fix this and how.
06-30-2022 05:06 PM
Hey Jeepo34,
Appreciate the help, EmptyNester. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.
Thanks,
Archie
07-01-2022 07:39 PM
Hey Jeepo34,
I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
07-04-2022 07:07 PM
Hey Jeepo34,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie