RE: Nest Doorbell peeling/cracking and Google won't replace b/c warranty POST

[BigAzn]

Follow-up on post: I have not heard from ANYONE on this matter, just got my post changed to read-only.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Doorbell-peeling-cracking-and-Goog...

PLEASE, if anyone can assist with a faceplate and lens replacement parts, please reach out. Closing posts without a resolution is not Customer Service. Nor is responding to us to have us fill out a form to NOT answer a long time customer.

[Brad]

Hi there,

Thank you for your patience while you wait for a reply from support! As you have already sent through the appropriate form, you will need to wait for a reply from Support. Your last thread was locked not to say that we aren't doing anything about it, but because you will hear from support on the inquiry soon. Please keep an eye out on your emails. 

Best regards,

Brad

[BigAzn]

That is great to hear, but a rough ETA would be nice to have. 😃 All I would like is an opportunity for a Faceplate replacement.

[janthadeus]

Hi there,

Our team is currently working on your case. Rest assured we're on top of this and we'll leave this topic open for another 24 hrs in case there are any follow up questions or comments Please let me know if you need further assistance.
 

Best,

JT